BASE Warranty Information

BASE covers our products under warranty from manufacturing defects for a term of 30 days after receiving your stick(s). If you believe your stick(s) has broken due to a manufacturing defect please send us an email to the address below and be sure to include a description of how the stick broke as well as 4 clear pictures:

  • a close-up of the break
  • shot of the full stick
  • readable picture of the silver barcode on the underside of the stick
  • readable picture of the stick spec printed on the underside of the stick

If you have any further questions in regards to the eligibility of your warranty or to submit your claim please contact our Warranty Department at [email protected]